Shipping policy
Shipping Policy for Trend Vault
1. Overview: This Shipping Policy outlines the terms and conditions for the shipment of products purchased from Trend Vault. By placing an order, you agree to the terms stated herein.
2. Processing Time:
- Orders are typically processed within 3-7 business days following payment confirmation.
- During peak seasons, processing times may extend due to increased order volume.
3. Shipping Methods and Rates:
- Trend Vault offers multiple shipping options, including standard and expedited shipping services.
- Shipping costs will be calculated at checkout based on the destination and the weight of the package.
- We reserve the right to change shipping carriers based on operational needs and delivery efficiency.
4. Delivery Time:
- Delivery times depend on the selected shipping method and destination. Standard delivery usually takes 5-10 business days post-processing, while expedited options may offer faster delivery.
- Delays may occur due to unforeseen circumstances, such as extreme weather conditions, natural disasters, or holidays.
5. Order Tracking:
- After your order has shipped, you will receive an email containing a tracking number. This number can be used to monitor your shipment's status via the carrier’s website.
- If you do not receive tracking information within the specified processing time, please contact us.
6. International Shipping:
- We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery. We recommend checking with your local customs office for specific information.
- Delivery times for international shipments may vary based on the destination and customs processing.
7. Lost or Damaged Orders:
- If your order is lost or damaged during transit, please contact us at trendvault23@gmail.com within 7 days of the expected delivery date. We will work with our shipping provider to resolve the issue and may require supporting documentation, such as images of the damaged item or unboxing videos.
8. Address Accuracy:
- Customers are responsible for providing accurate shipping information at the time of order placement. Trend Vault is not liable for orders shipped to incorrect addresses supplied by customers. Any additional shipping fees incurred for reshipment due to incorrect address information will be the responsibility of the customer.
9. Amendments to Shipping Policy:
- Trend Vault reserves the right to amend this Shipping Policy at any time. Customers are encouraged to review this policy periodically for any changes.
10. Contact Information: For inquiries regarding shipping or your order, please contact us at trendvault23@gmail.com. We are committed to providing assistance and addressing any concerns.
Thank you for choosing Trend Vault. We appreciate your business and are dedicated to providing you with an exceptional shopping experience!